Axiom Home Page Forums General Discussion Home Theater A/V Receiver

Hey everyone, I need some advice. I had a bout of bad luck with my Rotel 1056 receiver. One of the optical inputs is bad on it...it's 24 days old. So, I took it into the shop where I bought it, and asked for a replacement. They then called Rotel and came back and told me that Rotel won't replace it, but will repair it. I'm thinking, "what? it's less than a month old!" It should have been replaced without question in my opinion. So, I'm in the middle of an ugly battle with Rotel and the dealer I bought it from. My thought is that if they don't give me a new replacement, I'm going to ask for a refund. It's too bad, because I like the Rotel! But, it's to the point where I'm upset with the service level and am considering a different brand.
Now for my question...can you give me your thoughts on the 1056 vs an NAD T773, or finally, the Arcam 300? I know the NAD and Arcam are more expensive...but are they worth it? I'm running M80ti's that I just bought, as well as a Klipsch center (looking to upgrade that too) and two rears to complete the surround setup. Your thoughts would be appreciated!

that is to bad jrh, suprises me that Rotel would not just say ship it back and we will send ya a new one....I'm sure some of the seperates dudes on here will chime in...you may also want to consider Outlaw Audio's products, many of the members on here love em, and they deal direct just like Axiom, no middle man

My personal experience has been that it's tremendously difficult to get a dealer to completely replace a unit. My Pioneer Elite DVD player was replaced with no questions asked because it simply stopped reading almost any disc I'd throw in it. But my Marantz receiver went through two repairs under warranty and was never replaced. The good news is by the second repair, the problem had become common and a service bulletin had been issued. Since then, zero problems. A bad input doesn't sound too awful -- if you like the piece, give it a shot. If, by this point, it's the sales/service people that are pissing you off, then perhaps it's time to just cut your losses and move on.

i bought an onkyo sp800 dvd threw a store. last christmas it just stopped working. had it for two months paid 1400 hundred cdn for it. took it back wanted it replaced they wouldn't. said they would fix it. Well two months later still didn't have a dvd player. Lost it. So then i had to fight for another two weeks to get a refund. got my money back, would have saved me time and effort if it was just replaced to began with. Seems like once you dish out the cash and its paid for they could care less.

Seeing the receiver is less than 30 days old I would either want a brand new one or I would get my money back and look some where else to spend my money.I had a Rotel amp go bad the first day I had it.I went to my dealer and he ordered me a new unit.If he would have told me they will fix it I would have wanted my money back there and then.On a side note the dealer gave me a loaner to use while the new amp was on order.

Thanks for the responses. If my dealer would have swapped it out I'd still be one very happy Rotel owner. I also planned to add to the setup by expanding with a 2 channel amp...and the manager knew this ahead of time as I spoke to him about my options. A week later I have a problem and they are not helping me out. It's disappointing. Any one else have any suggestions?

NAD is very good. I've had a NAD product before, their integrated amps are very well designed.

I'm surprised about Rotel. You'd think since they overprice a lot of their products their customer service would be decent. Nah. :/

Are you pretty sure the store really is an authorized Rotel dealer ? I would expect better treatment than that. Sorry to hear about your problems... but think how nice it will sound when it gets back.

It doesn't hurt to ask questions about how long it will take to get to the service depot and see if you can drop it off there yourself if it happens to be close. I find boxes tend to spend a lot of time sitting on a shelf in the back of the store before they get to the depot...

In reply to:

---

You'd think since they overprice a lot of their products their customer service would be decent

---

Just out of curiosity and in your opinion, what part of Rotel's product line is overpriced and why? Compared to?

well, I can only speak about the Nad T773 since I have had one for at least a month now.

It's a very good receiver. But, will it have the sound your looking for. I'd classify the NAD as a warm amp. From what I read, the Rotel is more of a bright amp. So, question is, will it have the sound your looking for.

Power wise, you don't have to worry. I can run the NAD at insane volumes for hours and it barely gets warm at all. Although, I have nothing above or around it for several feet so I have max ventilation.

I'm actually looking at trying a yamaha 4600 to replace it if it has the brighter/bassier sound I'm looking for. The 4600 is supposed to have a much upgraded amp section and is actually designed for 4 ohm speakers now with THX Certification.

But,I still think I'm nuts for trying a yammie over a Nad, but I can only test it in house to see. The yammie has a built in EQ so I'm hoping it'll give me the sound I'm looking for

I must say though for movies, it is very good. But for music I have a eq between the dvd player and NAD to get the sound I want. Best remote I've seen on a receiver yet too.