Axiom Home Page Forums General Discussion Home Theater Denon DVD Warranty help?

Well, my 2900 is acting up. I'm not happy. I bought this unit only six months ago (to the day!)

Anybody have any experience with Denon service?

I bought the unit as a refurb from Ecost. (going on the pretty good feedback I'd heard from many happy customers who did likewise)

The Ecost site say there's a 90 day Warranty. Obviously I'm past that. I'm wondering if that's Ecost's warranty, or Denon's. I'd hate to think Denon only cover's their products for 90 days! (Even if it is a factory refurb!)

If Denon's service is anything like their manuals, I'd say you're in trouble, Craig. Seriously, though, I haven't had to deal with service issues with Denon (knock on wood). Bought my 2900 new from a dealer about 4 years ago, I think, and no problems.

What is your player doing, or not doing?

I first noticed it last week. I put in a SACD and it froze up. Put in something else and it was fine, so I let it go. But more and more now, discs (both cd/sacd/dvd) are skipping/freezing up.

OK... ecost is definitely an authorized reseller according to www.denon.com, so whatever the factory warranty is you have it.

Having said that, I'm having a heck of a time finding the warranty details on the Denon site. Geez, no wonder you posted, this is worse than the manuals ;(

Anyone else ? I'm no help...

I don't know, Spiff. Not much help from me, sorry.

Is there any funky mechanical noise like the disc not spinning or spinning incorrectly? I have a Sony cd player and every once in a while it decides it doesn't want to load a disc properly. I have to turn the power off then on again, and the problem seems to fix itself.

yeah...I looked on the denon site and couldn't find the info either.

I found where I thought it should be, but it wasn't. link. It seems to indicate I should select my type of product from that page, but there's not link or pull down menu. If I go to the regular disc player page(s) I simply get info regarding their new products. No warrany info at all. Grrr.

You could try contacting them via email. They provide links on the site. I don't know what kind of response time to expect, though.

Spiff, I copied this from the Denon site....

In reply to:

---

WARNING TO VALUED CONSUMERS:
The warranty on DENON Electronics products is NOT VALID if the products have been purchased from an unauthorized dealer/on-line E-tailer or if the original factory serial number has been removed, defaced or replaced in any way. Recently DENON Electronics has become aware of numerous instances in which such serial number tampering has occurred. Unauthorized dealers/on-line E-tailers and/or their suppliers frequently alter the serial numbers in an effort to prevent manufacturers from tracing the supplier source. DENON Electronics sell products through authorized retail and on-line channels to insure that consumers obtain quality pre-sale and after-sale support and service. PROTECT YOUR WARRANTY. Buy from an authorized DENON Electronics dealer/E-tailer. Check the unit and its packaging to determine whether the factory serial number may have been altered. To check to see if your dealer is an authorized dealer click here or if in doubt, call DENON Electronics at (973) 396-0810. For warranty terms and conditions on New or Refurbished equipment, please select the appropriate product type.

---

....it's the 'Denon Owner's Club' part of the site.

Good Luck!

I found that..

In reply to:

---

For warranty terms and conditions on New or Refurbished equipment, please select the appropriate product type.

---

That's the part that throws me. I guess I'll just have to call.

>>please select the appropriate product type.

I selected a whole whack of product types, and no warranty info.

FWIW, the Harman Kardon site isn't much better