Axiom Home Page Forums General Discussion Home Theater EP500 interfering with Rogers Digital Cable Box?

Hi Folks,

Long-time member and long-time since last post on this board.

I purchased and installed an EP500 yesterday (awesome sub!!!). However, I just discovered that the sub seems to be creating interference on our TV screen which has a Rogers digital cable box feed!? As soon as the sub is powered down, the interference disappears. This TV is located on another floor from where the sub is. Our TV in the same room as the sub is just a regular cable feed, and there is no interference on this set whatsoever.

I placed a call into Axiom Customer Service, and the rep I talked to had never heard of this issue to date. He is going to pass the info on to their engineer fo follow-up on Tuesday.

Has anyone else encountered this problem? Any advice/ suggestions/work-rounds would be much appreciated.

Cheers,

Joe

Hi Joe, Welcome back. Not very technically oriented, or knowledgeable about this kind of stuff. But, it seems to me there are two ways in which these two pieces of equipment could interact. My first thought is that it is something to do with electric power. Are the AC outlets in question (upstairs cable box & downstairs subwoofer) on the same circuit? If not, then you can probably rule out electric.

Second thought is the cable feed from your cable company. Have you tried bypassing the cable box, and connecting the cable directly to the upstairs TV to see if this would eliminate the interference. If it does, then the problem is the cable box. Whether bypassing does or doesn't solve the problem, you might get hold of your cable company to see if they could explain or help with this issue.

Appreciate the welcome and your reply Ajax. I'm happy to say that after several hours of troubleshooting and further discussion with Axiom Customer Service, I've isolated and resolved the problem. The issue was not the digital cable box, but rather a cable that ran from the VCR to the TV. The cable was not sufficiently shielded, hence the interference when the sub was powered on/ activated. Replaced the old cable and the interference disappeared.

Cheers,
Joe

COOL! Glad Axiom was able to help you solve the problem.