Does Axiom Return emails?
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Joined: Mar 2007
Posts: 6
regular
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OP
regular
Joined: Mar 2007
Posts: 6 |
I've sent 3 emails to sales@axiomaudio.com over the past 5 days: no response. I know they have a toll-free number, but I like to keep my questions/answers in email, so I can reference them later. Hsu returned similiar emails in half a day....SVS in under an hour. Am I using the wrong Axiom email address for product related inquiries? Thanks!
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Re: Does Axiom Return emails?
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Joined: Oct 2005
Posts: 558
aficionado
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aficionado
Joined: Oct 2005
Posts: 558 |
I've received return mail from Axiom generally within a half day. A couple of times within an hour. Once in 24 hours.
"That's some catch, that Catch-22." "It's the best there is."
M22ti
VP150
EP350
QS8
M3Ti
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Re: Does Axiom Return emails?
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Joined: Mar 2007
Posts: 6
regular
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OP
regular
Joined: Mar 2007
Posts: 6 |
LightninJoe,
Dang! That reply was lightnin' fast! I don't want to come across as a jerk: someone wanting total attention and quick responses right away, or I'll take my business elsewhere. It's just that Axiom is on online retailer, so your email correspondence had better be top notch, or buyers will start going somewhere else. Perhaps my expectations are too high.
Maybe they're having email problems, and someone from Axiom will see this post and chime in.
Jason
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Re: Does Axiom Return emails?
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Joined: Aug 2004
Posts: 6,379 Likes: 7
axiomite
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axiomite
Joined: Aug 2004
Posts: 6,379 Likes: 7 |
Axiom is normally pretty fast -- SVS is real good but IMO Axiom is the best in the business for customer service. They may be having some email problems -- or, of course, they may be replying and your spam filter is cutting out the responses. That happened to me before -- my ISP added a spam filter service without telling me, and from what I can see the spam filter blocked all the messages I wanted and let all the other spam through
M60ti, VP180, QS8, M2ti, EP500, PC-Plus 20-39 M5HP, M40ti, Sierra-1 LFR1100 active, ADA1500-4 and -8
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Re: Does Axiom Return emails?
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Joined: May 2002
Posts: 915
aficionado
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aficionado
Joined: May 2002
Posts: 915 |
To be honest, when I was first researching my speakers, I emailed them and never got an answer at all! However, when I asked the forum, I believe Alan responded right away. Back in those days though, they had dealers. Obviously, I bought the speakers anyway and I'm guessing my email got lost...but who knows!
Last edited by sonicfox; 03/27/07 04:51 PM.
M60s VP150 QS8s Marantz SR6003 Samsung LN52B550 Oppo DV-980H Insignia NS-WBRDVD
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Re: Does Axiom Return emails?
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Joined: Sep 2002
Posts: 1,488
connoisseur
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connoisseur
Joined: Sep 2002
Posts: 1,488 |
I have emailed them in the past and had not gotten a response. Its definetly not the norm though.
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Re: Does Axiom Return emails?
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Joined: Mar 2002
Posts: 1,351
connoisseur
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connoisseur
Joined: Mar 2002
Posts: 1,351 |
In this day and age, many emails unfortunately get filtered as spam. Perhaps yours are being filtered as such.
I was emailing Emotiva recently and the same thing happened. No response for two weeks, then they realized my emails were being filtered out.
If I were you, I'd call Axiom to confirm that they have received your emails. In my experience, they have always replied to me within 24 hours.
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Re: Does Axiom Return emails?
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Joined: May 2003
Posts: 973
aficionado
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aficionado
Joined: May 2003
Posts: 973 |
Jason, you might be better served using the forum to send a PM to Amie. There must be email issues of some kind, i have never heard of Axiom not responding to an email. Good luck and welcome!
"Chickens don't clap."
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Re: Does Axiom Return emails?
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Joined: Jul 2006
Posts: 50
buff
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buff
Joined: Jul 2006
Posts: 50 |
Hi Jason:
Sorry to hear about your trouble getting an e-mail through to us. I have sent you a PM so you can send your question directly to me and I will make sure it gets to the Audio Experts.
Axiom Audio
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Re: Does Axiom Return emails?
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Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
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shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
Jason, I can assure you that Axiom will provide good, timely, and accurate customer service. Sometimes the delay is because they are actualy researching your question, and want to make sure they give you correct feedback. Many companies have some kid looking at a computer screen, looking at some knowledge base, and having no AV knowledge. Once they get back to you, they will bend over backwards for you. Be patient grasshopper, do you remember the lesson. You need to understand they are a family type business, that produces an audiophile product to a worldwide audience. They are not some mass produced evil empire that has a help desk in India answering the phone. If you really want to talk to someone, call them.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
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