Axiom Home Page Forums General Discussion Advice from Axiom Owners Does Axiom Return emails?

I've sent maybe 4 - 6 emails to Axiom over the period of a couple months and I've always received a response within a matter of hours.

Great job!

You guys have to understand they are not a huge company.

On more than one occasion I had an email oustanding for 2-3 days. But Axiom always got back to me. I don't think its a big deal, they do what they can with the people they have. They value quality control over quantity of call centre employees.

I imagine each person at the other end of the phone has had to undergo some testing prior to being hired, having to know the entire Axiom line, all the tech specs and such.

So I think its normal for some companies not to return emails right away, even for a week, but if it gets longer then it should be understood that somewhere along the way, the email got blocked or misplaced. So phoning is the best way to go in that situation.

Just the fact that Andrea has responded on these boards to the problems shows a dedication to customer service not seen in many companies, Thanks Andrea.

Greetings,

I'll add my two cents here by giving Axiom an A+ in customer service. Ordering on-line was fast and efficient, and reply communication with them was immediate from Noreen who sent out a replacement mid-range to replace one in one of my M60s that was damaged in transit. Of the three or four times I sent an e-mail to Axiom, I had a reply within 90 minutes or less.

Axiom has provided me an excellent product bundled with excellent customer service and because of that I'll never consider purchasing from a big-box retailer again. And I've told that to several friends since buying from them. I'll also add that SVS is also excellent in customer service; they're another top-notch, high-class small company. My money stays with both of them.

This is in no way to promote or defend Axiom, just another angle...

I don't like to get into my job details in web boards but I work for a large ISP (that's no secret) but anyways Internet Security is one thing I am heavily involved in.

I just want to mention that if you are consistently not getting replies from a emails, you should always follow up with a phone call. Many ISPs try very hard to protect their network and to protect their customers from SPAM. Therefore , many have automated systems that automatically block whole domains from sending email if the number of 'suspicious' mail they are pumping out hits certain red lines.

This isn't to say that person or company is necessarily a bad person. Most often, they have a virus or trojan spamming from somewhere in their network and they are not even aware.

It's often just a quick blurb of traffic as the user discovers it and fixes the problem on their own but if it's long term, it can be a while before they figure it out or the ISP contacts them, advising them to clean up their system.

There are a million reasons why emails don't somewhere on time or at all, but this is quickly becoming a big one.

In short, it's still the Internet and although we have become totally reliant on it, it's still a very unpredictable place.

Be safe out there! heh heh!
What's that from anyways? Barny Miller? no to old.

Yup. That's it!!! Never watched it much. Just one of those things that stuck in my head.

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I loved Hill Sttreet Blus! As a matter of fact, I think I'll put it in the TiVo!

I was one of the people who posted about lack of email response. I can assure you I am not a troll. I am a serious potential customer.

I was puzzled by the lack of response and when I saw someone else had the same problem, I posted so that Axiom management would realize there was a problem. I was trying to be constructive.

Andrea has now posted that they found the problem on their end, so I guess it was worthwhile.

Dan

sirquack must have purchased that "jump to conclusions mat" I heard about somewhere...