Re: A Veil Has Been Lifted!!!!
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Joined: Apr 2008
Posts: 107
veteran
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veteran
Joined: Apr 2008
Posts: 107 |
The difference is the brutality of shipping on those speakers that have been in your home, more chances for something to be knocked off, broken, cracks in solder joints opening up, etc. If this happen, what about if this do not? Not always you have those unfortunate cases, also that brutality you are talking about could happen in the way to you, and IMO if properly packed, that should not happen. Axioms pack very well BTW, and we can use, to send them back, those same boxes, at least I did, if you discarded them, $10.00 for a set of boxes is not that much in my book... What about insurance, that way if they break, they pay...period, do not tell me that does not work because I know it does, I have received some insurance reimbursement from brutality in a couple of cases, one of them I even kept the broken item, which later on I fixed it...
Last edited by Sovkiller; 01/10/09 11:31 PM.
No doubt that getting older is madatory, but to mature still remains optional...Join the M80's team!
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Re: A Veil Has Been Lifted!!!!
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Joined: Dec 2003
Posts: 10,420
shareholder in the making
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shareholder in the making
Joined: Dec 2003
Posts: 10,420 |
You can't always see the issues that might be started by improper handling, the more times a speaker goes through shipping the more times the circuit boards and wiring are subject to un-necessary bouncing around which could lead to issues later on.
Jason M80 v2 VP160 v3 QS8 v2 PB13 Ultra Denon 3808 Samsung 85" Q70
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Re: A Veil Has Been Lifted!!!!
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Joined: Jul 2005
Posts: 738
aficionado
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aficionado
Joined: Jul 2005
Posts: 738 |
People will spend huge amounts of money on cosmetics; pretty much every industry selling consumer goods charges more for products that are more cosmetically appealing than their base model, even Axiom does this. You want a nicer looking M80, you pay more, even though is sounds the same as the one from the factory seconds. Paul, Don't forget some of the higher price is, in fact, due to higher production costs. You are 100% correct, and they are more desirable to have (by most people, me included), which justifies the increased cost. As the guy on the Toronto radio station says "Happy Capitalism!"
paul
Axiom M80, VP180, Qs8, EP500 Epson 3020 Rotel RB-880 Denon AVR-990
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Re: A Veil Has Been Lifted!!!!
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Joined: Jul 2005
Posts: 738
aficionado
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aficionado
Joined: Jul 2005
Posts: 738 |
I remember when I was up at the Axiom plant, Joe told me that the returns go to friends and family of Axiom employee's.
My first thought was, Oh, there must be an awful lot of friends and families that get really cheap speakers. Then I remembered how good Axiom speakers sound.
In actual fact, Joe told me that most friends and family members fight over the returns, because there are so few of them.
Which makes sence, if Axiom had a high return rate, they probably wouldn't be in business this long.
pn
paul
Axiom M80, VP180, Qs8, EP500 Epson 3020 Rotel RB-880 Denon AVR-990
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Re: A Veil Has Been Lifted!!!!
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Joined: Dec 2008
Posts: 1,361
connoisseur
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connoisseur
Joined: Dec 2008
Posts: 1,361 |
Strange, but in a way this policy is as close to empirical evidence of the quality of the Axiom line as we are likely to get. Such a small company could not afford to eat the returns if there were many returns. Thus, you can presume not many people feel compelled to use the return policy.
Or maybe they just check them, make sure they are fine, and then sell them as new. With a 5 year warranty, it is not like that would be unethical. From what I have heard about the management, I'm willing to believe they just don't have many returns in spite of their return oriented business model. Impressive.
Last edited by Zimm; 01/11/09 12:34 AM.
Panny 3000 PJ, 118" Carada, Denon 3300, PS3, Axiom QS8, PSB 5T, B&W sub, levitating speaker wire
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Re: A Veil Has Been Lifted!!!!
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Joined: Jul 2005
Posts: 738
aficionado
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aficionado
Joined: Jul 2005
Posts: 738 |
I wonder if Axiom adopted the same policy, they would actually sell more. However, I am sure the current policy discourages tire kickers with nothing to do on a given weekend. You order form Axiom, you need to be serious about buying speakers.
I am sure they examine there business model every once in a while, and the competitions.
However, as more online speakers companies start to offer free shipping both ways, to stay competitive, Axiom may have to adopt the same practice.
pn
paul
Axiom M80, VP180, Qs8, EP500 Epson 3020 Rotel RB-880 Denon AVR-990
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Re: A Veil Has Been Lifted!!!!
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Joined: Apr 2008
Posts: 107
veteran
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veteran
Joined: Apr 2008
Posts: 107 |
To be honest, I do not believe that the returns may be so few, as some of the members point out, maybe I'm wrong, but that could be an exceptional rare case in the audio business. Axiom as any other company, that has a generous return policy (as a result of non having a brick and mortar stores) will have returns for several reasons, beginning with simply not liking the sonic signature, or not filling the space properly, wife disapproval, or improper placement, or maybe lack of knowledge from the person who ordered them, etc...I'm assuming they should have all kind of customers, as any other company in the audio business...And their selection is not so small to begin with. In my case for example was not because of non satisfaction, was because I ended liking the M80's to the M50, I was wondering how many of us have done that, order two sets of different ones to see how the thing develops and keep the one that pleases you the most, and I ordered both after owning my M3ti for years, which they also took back as a trade/upgrade...Something that may affect them more is the non presence in stores, where people can go and listen them first, and have a rough idea of what to expect. So we have several cases of returns: -Returns due to non satisfaction at all (simply the customer liked another brand better). -Returns due to the selection of a higher grade of speakers from their same line. -Returns due to trade in which may be also in pristine like new condition, even after several years of use. -Returns due to defects and damages due to improper shipping/bad handling. So if you just add one of this cases per month or more, you will have roughly like 50 returns a year, in my book those are not that few honestly... In any case as a double offender of their generous return policy, you can count me in to keep on doing it, BTW Alan I still owe you a dinner, but if you get any EP500 black oak in good shape, just gimme a shout....
Last edited by Sovkiller; 01/11/09 02:10 AM.
No doubt that getting older is madatory, but to mature still remains optional...Join the M80's team!
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Re: A Veil Has Been Lifted!!!!
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Joined: Mar 2005
Posts: 7,463 Likes: 1
axiomite
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axiomite
Joined: Mar 2005
Posts: 7,463 Likes: 1 |
Sov, I don't know if it's been mentioned, but some returns end up on Axiom's eBay store.
*********** "Nothin' up my sleeve. . ." --Bullwinkle J. Moose
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