Axiom Home Page Forums General Discussion Home Theater Purolator - always this incompetent?

The Ville St-Pierre depot.

I'm supposed to call Purolator on Monday at around 7am to get an update; until then, I hope whoever is causing this is having fun with the Axiom
Once I receive them, the driver is not going anywhere until I've done a proper and thorough inspection.

Good luck! Those screw-ups are truly agravating.

Well it's Monday and I still have no idea if I'll receive my packages today. "It says that it's on the truck, so you should get it today"... despite explaining that I've been told that twice already and twice Purolator failed to deliver.

Better yet, no word about the inquiry that I was promised would be performed. This whole deal about calling back on Monday turned out to be a farce; they are still as clueless and unwilling to help.

I was all excited this morning when I heard a truck engine shut down in front of the building, only to find out it's DHL and not Purolator

It will be there around noonish. A little before or after is my guess.

You're right, the tracker updated to say that the truck came by at 12:30! But there was no one! ... wait what? WHAT?

I just finished yelling on the phone at Purolator, turns out that the driver didn't follow the instructions I gave (for reference: I called them this morning and they repeated them to me word by word to make sure) and didn't even bother ringing my apartment.

So off he goes on his merry way. So now he's coming back tomorrow between 10 and 12. I can't wait to find out how they'll mess up this time

I'm going to email Axiom and ask them to pressure Purolator into doing their job right, this is just plain ridiculous.

Oh there's only one way to discribe this kind of service but I'd probably be breaking some forums rules if I said them outloud. Hang in there Marco.

Marco,

I have had the Purolator driver in my area come to my house twice in one day. He dropped off the "coffin" for my xbox360. I then packed the 360 in the shipping box called purolator and the driver came back a few hours later to pick it back up and delived it to the Microsoft repair centre all in the same day.

Call them again and see if the driver can come back (if he is still in the area), otherwise ask if you can pick up the speakers in person.

Oh, I did ask if the driver could came again. That's a definite no. If it wasn't such a troublesome ordeal (one hour via bus and metro and around 70kg to carry myself) I would have gone to fetch my speakers Friday.

Wow! You realy hit the Jerk Pot!
Leave your door open and hire the neigboors to keep watch!

I say set up a road block tomorrow complete with tire flat strips and perhaps a SWAT team to boot. This drver just DOES NOT want to give up his new 5.1 truck stereo system!