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#291514 - 02/09/10 06:26 PM Great Customer Service
PSpee Offline
enthusiast

Registered: 05/09/08
Posts: 37
Just wanted to chime in to say I had my first customer service experience with Axiom today and they exceeded my expectations.

I bought a bunch of speakers from them in 2009 including a home theatre setup with QS8s. Recently I've been hearing a bit of distortion in one of the QS8s and some investigation led me to conclude that a part of the voice coil was rubbing against the magnet, which was causing distortion.

A quick call to Axiom this morning and JC (I think) immediately said they would courier a replacement midrange speaker to me and I did not need to return the malfunctioning one. He then explained how to install it once I received it.

Wow.

I wish every company I dealt with was like this.


Just my 2c.

peter

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#291524 - 02/09/10 06:47 PM Re: Great Customer Service [Re: PSpee]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
They did the same with me whenever I discovered a bad driver in one of my 80s several years ago, Axiom's CS ranks supreme ... as does every other aspect of their company.
_________________________
Rick
Our Room

smile

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#291529 - 02/09/10 06:55 PM Re: Great Customer Service [Re: RickF]
EFalardeau Offline
connoisseur

Registered: 08/27/07
Posts: 3288
Loc: Laval, Quebec, Canada
Axiom is one of the few companies that not only stand behind their products, but NEVER assume it is the customer's fault or make the customer feel their problem is the result of some idiocy. Those are two separate aspects which, when combined, make great user stories.
_________________________
E = MC2 = ((2M80 + VP180 + 4QS8)/(EP800 + EP500))^(ADA1500 x D2v)
Audiobytes! 2M22! 2VP150!

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#291534 - 02/09/10 07:08 PM Re: Great Customer Service [Re: EFalardeau]
Wid Offline
axiomite

Registered: 06/22/03
Posts: 6745
Loc: The Peoples Republic of Il.
Rick, did you ever get the tweeter fixed on the M80?


Edited by wid (02/09/10 07:08 PM)
_________________________
Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud


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#291547 - 02/09/10 08:01 PM Re: Great Customer Service [Re: Wid]
RickF Offline
axiomite

Registered: 02/26/05
Posts: 5210
Loc: Vero Beach, Florida
Yes I did Rick ... I replaced it with a tweeter out of one of the 60s. \:\)


_________________________
Rick
Our Room

smile

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#291599 - 02/10/10 03:06 AM Re: Great Customer Service [Re: RickF]
PhillipD Offline
veteran

Registered: 01/19/10
Posts: 142
Loc: Grande Prairie, Alberta
This is good news in todays economy that has not realy bounced back yet, it seems as if Axiom is customer driven and cares about their clients. I see way too often where I live, in an oil boom town, a lack of customer service, most attitudes are if you do not like it/want it someone else will.

I am in the oil/gas industry where we provide a speciality service and I go above and beyond my job to give the client what they want. When they are paying between 7 and 20K a day I can go get a pizza and send it out with the hotshot LOL. 24/7 support 365 a year I think more companies need this attitude.

later
Phil

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#291619 - 02/10/10 09:42 AM Re: Great Customer Service [Re: PhillipD]
AdamM Offline
hobbyist

Registered: 02/11/08
Posts: 26
Loc: Sault Ste Marie Ontario
I have also experienced excellent customer service when I found my 500's volume control to be intermittent, which made it impossible to dial in. I called Axiom explained my problem and no questions asked a new amp was sent out, shipped the old one back with no cost to me. I have never had anything go that eazy in my life!
_________________________
Denon AVR-5800
Panasonic DMP-BD55
Axiom M80v2's
VP150
QS8's
EP500

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#291630 - 02/10/10 10:48 AM Re: Great Customer Service [Re: AdamM]
casey01 Offline
aficionado

Registered: 07/03/08
Posts: 811
Loc: Toronto
Once again, these stories continually confirm what I have been "trying" to convey to some of my associates for some time in that with few exceptions, one no longer has to endure the "torture" of dealing with consumer electronics retailers.

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#291644 - 02/10/10 01:21 PM Re: Great Customer Service [Re: casey01]
Ascension Offline
veteran

Registered: 10/30/03
Posts: 130
Loc: Hutchinson, KS.
They exceeded my expectations also when I had one bad tweeter out of my M60 and also a driver on my EP500 (I think it was something rubbing on the voice coil. I talked to JC on one occasion and Brent on another and they fixed me up faster than I would've thought. Once again thanks guys!
_________________________
2 = M60,4 = QS8's,1 = VP150,1 = EP350,1 = EP500
HK247
Optoma HD70,110" DIY screen
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