B&K AVR307
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Joined: Dec 2007
Posts: 119
veteran
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OP
veteran
Joined: Dec 2007
Posts: 119 |
My 9 year old B&K AVR307 started making a buzzing noise. It sounded like a relay was buzzing or something. It had a 5 year parts and labor warranty. But since the volume control was also acting up (not being linear anymore but fine when using the remote), I decided to send it to B&K to get it fixed. I was ready to get it upgraded to the AVR507 equivalent ($499) if it was going to cost a lot to get it fixed. I never got a call from B&K saying the 307 was too far gone and it would be cheaper to just upgrade to the 507. So when my dealer said my unit was in, I thought, well I hope it didn’t cost too much to fix. I was really surprised and happy when I saw the bill:
Replaced the power supply filter capacitors - $0.00 Replaced leaky relay capacitor(s) - $0.00 Replaced volume controller - $0.00 Replaced weak (not bright) display -$0.00 Upgraded to newer (larger) amplifier heat sinks - $0.00 Flashed to the newest software version -$0.00 Freight from ND to NY and back -$31.00
Awesome customer service! Especially for a unit 4 years out of warranty!
Don't die with a clean shop!
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Re: B&K AVR307
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Joined: Oct 2006
Posts: 484
devotee
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devotee
Joined: Oct 2006
Posts: 484 |
In this day and age of disposable products and planned obsolescence, that's a truly remarkable story that speaks just as well for B&K as it does for your dealer. Thanks for sharing.
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Re: B&K AVR307
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Joined: Jun 2003
Posts: 6,833
axiomite
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axiomite
Joined: Jun 2003
Posts: 6,833 |
Very good. I had the same happen with a M&K sub years ago. It's nice when a company goes beyond what is expected.
Rick
"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud
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Re: B&K AVR307
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Joined: Aug 2007
Posts: 3,488 Likes: 9
connoisseur
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connoisseur
Joined: Aug 2007
Posts: 3,488 Likes: 9 |
Nice to know about these things!
See Mojo's signature
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Re: B&K AVR307
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Joined: May 2003
Posts: 18,044
shareholder in the making
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shareholder in the making
Joined: May 2003
Posts: 18,044 |
Very cool. A bit more than I want to spend on a receiver, but it sounds like you're getting your money's worth.
I am the Doctor, and THIS... is my SPOON!
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Re: B&K AVR307
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Joined: Dec 2006
Posts: 3,569
connoisseur
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connoisseur
Joined: Dec 2006
Posts: 3,569 |
Wow that’s really cool that they took care of you like that. They would easily be my first consideration when it came to upgrade time.
3M80 2M22 6QS8 2M2 1EP500 Sony BDP-S590 Panny-7000 Onkyo-3007 Carada-134 Xbox Buttkicker AS-EQ1
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Re: B&K AVR307
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Joined: Sep 2004
Posts: 11,458
shareholder in the making
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shareholder in the making
Joined: Sep 2004
Posts: 11,458 |
I had the same happen with a M&K sub years ago. That's it! From now on, I only buy "Blank & K" equipment!
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::
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Re: B&K AVR307
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Joined: Feb 2006
Posts: 6,471
axiomite
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axiomite
Joined: Feb 2006
Posts: 6,471 |
If you had started this sooner, you might have saved S&K Menswear.
Bears, beets, Battlestar Galactica.
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Re: B&K AVR307
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Joined: May 2003
Posts: 18,044
shareholder in the making
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shareholder in the making
Joined: May 2003
Posts: 18,044 |
No wonder they're going under. I've never heard of them!
Of course, the fact I'm a total cheapskate when it comes to clothes doesn't help, either...
I am the Doctor, and THIS... is my SPOON!
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Re: B&K AVR307
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Joined: Dec 2008
Posts: 6,928
axiomite
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axiomite
Joined: Dec 2008
Posts: 6,928 |
I hate to see businesses close down, there's been a lot through this recession and every trade/hobby show I've been to this winter, has had less vendors than usual.
Half of communication is listening. You can't listen with your mouth.
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