Re: Fed Ex Delivery
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Joined: Apr 2010
Posts: 22
hobbyist
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hobbyist
Joined: Apr 2010
Posts: 22 |
Same here, too! I just received from FedEx my VP 150 and one W22 (out of two ordered). The VP 150's box looked squished. Sure enough, when I opened the box, the corner of the speaker is crushed a little and de-laminated and two dents on the grill were found. The next day I received the rest of my order. I could fix the de-laminated corner with some black marker since I ordered the black finish or do you think I should ask for a replacement and a different shipping carrier? I am about to complete my HT and order a EP 500 and 2-3 pairs of the qs8's, can I request UPS as the carrier???
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Re: Fed Ex Delivery
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
You should definitely ask for a replacement, and I think you can request a different carrier. They used to use Purolator/DHL, and there were issues, so I asked them to use FedEx. I guess enough people had problems so they switched completely. I don't know how much good switching to UPS will be, but it's worth a shot. I know that in my specific area the FedEx packages generally look better at the destination than the UPS boxes, but I'm sure it varies wildly.
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Re: Fed Ex Delivery
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Joined: Apr 2010
Posts: 22
hobbyist
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hobbyist
Joined: Apr 2010
Posts: 22 |
Thanks CV, I like our UPS guy, Scott. He knows my family by name and greets us that way every delivery. The FedEx guy can't even find my house let alone not damage my goods. Do I talk to Noreen for the replacement? I am remodeling my living room where my HT will be so I don't need the speakers for a week or two so the wait is no big deal.
Mike
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Re: Fed Ex Delivery
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Joined: Jul 2006
Posts: 12,077 Likes: 7
Founder, Axiom Upgrade Club shareholder in the making
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Founder, Axiom Upgrade Club shareholder in the making
Joined: Jul 2006
Posts: 12,077 Likes: 7 |
I would think Noreen would be fine, or call whoever is working the telephone this weekend.
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Re: Fed Ex Delivery
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Joined: Nov 2006
Posts: 1,333
connoisseur
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connoisseur
Joined: Nov 2006
Posts: 1,333 |
Thanks CV, I like our UPS guy, Scott. He knows my family by name and greets us that way every delivery. Mike Your UPS guy may care what happens to a package once it gets into his truck, it's the rest of the staff that you need to worry about. I've had both good and bad shipments from all the carriers. My speakers came by DHL and it looked like the Transformers had played soccer with the EP500 box, but it was unharmed. Axiom will make good on the damaged speaker. Scott
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Re: Fed Ex Delivery
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Joined: Sep 2008
Posts: 4,116
connoisseur
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connoisseur
Joined: Sep 2008
Posts: 4,116 |
Same here, too! I just received from FedEx my VP 150 and one W22 (out of two ordered). The VP 150's box looked squished. Sure enough, when I opened the box, the corner of the speaker is crushed a little and de-laminated and two dents on the grill were found. The next day I received the rest of my order. I could fix the de-laminated corner with some black marker since I ordered the black finish or do you think I should ask for a replacement and a different shipping carrier? I am about to complete my HT and order a EP 500 and 2-3 pairs of the qs8's, can I request UPS as the carrier??? Ask for a replacement. Over time the corner that is crushed could encourage peeling of the finish. Not to mention you already have cosmetic damage.
I’m armed and I’m drinking. You don’t want to listen to advice from me, amigo.
-Max Payne
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Re: Fed Ex Delivery
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Joined: Apr 2007
Posts: 4,877
connoisseur
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connoisseur
Joined: Apr 2007
Posts: 4,877 |
If your denon is like my 3808 u will need to enable audio out via hdmi to get sound from the tv speakers... For mine, the default setting is not to send sound to the tv, but to the speakers instead (which makes sense)
-David
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Re: Fed Ex Delivery
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Joined: Apr 2010
Posts: 22
hobbyist
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hobbyist
Joined: Apr 2010
Posts: 22 |
I emailed Noreen about my damaged VP 150 and she sent out a new replacement, no questions asked. Gave me a return shipping label so I can return the damaged one. Thanks Noreen!!!
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