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That´s sad...
#349088 05/25/11 12:35 PM
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Well, what I am going to say may not sound good but I will say it. Axiom has let me down. For some time one of my speakers cabinet has had some problem with the finish. After getting in touch with Axiom has been asked to send some pictures. Today just got an e-mail stating that some liquid might have been spilled on the speakers and for that reason a fix on the speaker is out of question. That´s a pretty harsh IMO to just state that this is something that I have done. Have been asked to pay for the new cabinet, what is not an option, not because of money but because of principles; since I have NOT damaged my speaker, don´t really think I should pay for it. Thanks for all the help you guys have given me all the time and for all the good time I spent here but that just means and end for me.


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Re: That´s sad...
Ichigo_Kurosaki #349091 05/25/11 12:55 PM
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Sorry to hear that. What was the problem with the finish? Discoloration, separation, warping, ... ?


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Re: That´s sad...
medic8r #349097 05/25/11 01:27 PM
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Can you post a pic?


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Re: That´s sad...
bdpf #349100 05/25/11 01:39 PM
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Ichigo if somebody at Axiom sounded harsh with their reply keep in mind that we are dealing with somewhat of a language barrier and sometimes what may very well seem like a harsh statement wasn't intended that way in the least, I've experienced that first hand. If you think maybe that is the case, try again with a different representative.

As Bruno has already mentioned, can you post a picture here?


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Re: That´s sad...
RickF #349105 05/25/11 01:52 PM
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Originally Posted By: RickF
Ichigo if somebody at Axiom sounded harsh with their reply keep in mind that we are dealing with somewhat of a language barrier and sometimes what may very well seem like a harsh statement wasn't intended that way in the least, I've experienced that first hand. If you think maybe that is the case, try again with a different representative.

As Bruno has already mentioned, can you post a picture here?
[img:center][/img]


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Re: That´s sad...
Ichigo_Kurosaki #349107 05/25/11 01:57 PM
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[img:center][/img]
Since I got my speakers there was air inside, whenever I pressed on the right spots there was a feeling that there was some gap on the inside. That´s okay though I am not gonna fly off the handle over it. That´s just disappointing.


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Re: That´s sad...
Ichigo_Kurosaki #349110 05/25/11 01:59 PM
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[img:center][/img]


Believe those who are seeking the truth. Doubt those who find it.
Re: That´s sad...
Ichigo_Kurosaki #349117 05/25/11 02:18 PM
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This last picture definitely looks like moisture damage. It's the best explanation for the swelling MDF and I can understand why Axiom said what they did. Since this is the bottom of the speaker, is it possible it came into contact with water or another liquid at any point?


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Re: That´s sad...
Ichigo_Kurosaki #349118 05/25/11 02:18 PM
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I honestly don't know what to say... I believe you when you say you didn't damage the speakers but also understand why they would think water was spilled on them. That's a tough one and I understand your disappointment, however stick around as the people on this forum don't necessarily agree on all Axiom's decisions.


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Re: That´s sad...
Ichigo_Kurosaki #349119 05/25/11 02:22 PM
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From these pictures (especially the bottom picture) it almost does appear that the MDF expanded and pushed the vinyl seams apart and about the only thing that comes to my mind that would make the MDF expand like that is moisture. I see that this is the bottom of the speaker, has it ever been setting on a wet carpet or floor Ichigo?

Of course it will most certainly be very difficult to have a better understanding without seeing the speakers first hand.

Soory about the speaker, hopefully the issue can be rectified for you somehow.


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