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#410834 - 03/16/15 05:44 PM Re: Customer Service [Re: CV]
Metal_Manic Offline

Registered: 03/16/15
Posts: 42
Loc: Ottawa, Canada
I agree. C.S. is a major highlight of this company. Icing on the cake if you will. I ordered up my home theatre system at the end of last summer. A week later a great promotion for a return 20% of your total purchase in Axiom gift cards was made available. Axiom didn't owe this to me but I asked and they granted it without hesitation. $800 in gift cards. AMAZING! I'm a lifer and am always recommending Axiom.

I am now also the happy owner of rear surround QS8s (essentially free), of which I would have other had to wait quite some time before I could justify making that purchase.


Edited by Jaowel (03/16/15 05:44 PM)

#411069 - 03/24/15 02:01 PM Re: Customer Service [Re: CV]
MatManhasgone Offline

Registered: 05/06/14
Posts: 1096
Loc: Lost in the great wide yonder
Axiom does offer quite good customer service. Sometimes a bit slow and they can be hard to get ahold of at times, but when you do, they come through.

I do like that I am dealing with a small company that gets it. In that, I mean that they understand that we as customers are putting our faith and hard earned cash into believing their products will fill our wants and needs. And they are willing to take those small steps (and sometimes big) into fostering good will that in the long run pays off.

Lets face it. Speakers are not a high turnover item like womens fashion, You don't go out and buy new speakers every season. From reading here, there are lots of people who have 7-8+ years old speakers who still find them fantastic and only just curious if an upgrade from their V1 or V2 speaker is worth it. So from that side, good will to the customer is more likely to get your that coveted referral business.

Thanks Axiom for looking after us and making great product.
Anthem: AVM60
Axiom: ADA1000, LFR1100, VP180, QS8, EP500, M3, M3comp
AudioSource: Amp One/A

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