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#410785 - 03/14/15 01:04 AM Customer Service
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11677
Loc: Richland, WA, USA
WHAT SHOULD I DO ABOUT AXIOM CUSTOMER SERVICE?

As I think I mentioned in my basement remodel thread, my ADA-1500-4 gave up the ghost, a subwoofer amp also went out, and my dad and I did some troubleshooting on another subwoofer that was exhibiting a loud banging during more bass-heavy scenes/passages. The banging in the sub turned out to be the piece of wood behind the amp, which appeared to have never been glued or otherwise secured inside the cabinet. We took the bad amp out of the one sub and put it into the sub with the weird cabinet issue, and I corresponded with Axiom about returning both the amp and the subwoofer for service.

Out of curiosity, I asked how much it would be to upgrade my v3 sub to a v4, and while the trade-up value was generous, I had to pass because of other work going on in the basement. I simply ordered packaging for the sub (I had boxes saved for most of my other Axiom purchases, but I was a fool and didn't hang on to even one subwoofer box) as well as the return shipping labels. Some time passed, and I didn't hear anything, but I wasn't concerned because I had three other working subs, was using my ADA-1000-4 to power my mains in the meantime, and I had other stuff to focus on, but I was getting to the point of contacting them again when I got a shipment notification. Oh, yay, my empty box and packing materials shipped, I thought.

Fast forward to today, and I get home from work to see the subwoofer box on the porch, which I assume is empty. Tilt. NO, that's not empty. I open my door to see my parents had placed an amplifier box inside. New amp, new subwoofer. The sub says v4. Maybe it's one of the ones with blemishes, as there's some gunk on the bottom, but I'M OKAY WITH THAT. I can't believe they sent me new units when I was only expecting return shipping stuff and service. I'd better not get too ahead of myself, as I need to still hook them up and make sure it's all good, but I wanted to say I'm amazed at how well they've taken care of me, and this is why I don't foresee buying other speaker brands any time soon.

Thank you, Axiom. I was having a bad day, and even with the headache I currently have, I'm feeling pretty good.

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#410787 - 03/14/15 04:42 AM Re: Customer Service [Re: CV]
Serenity_then Offline
connoisseur

Registered: 03/28/14
Posts: 1565
Loc: PEI, Canada
Make 'em Buttertarts! laugh
_________________________
Trevor. Cold turkey. Thanks guys. Cheers.

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#410788 - 03/14/15 04:44 AM Re: Customer Service [Re: Serenity_then]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11677
Loc: Richland, WA, USA
Originally Posted By: Serenity_Now
Make 'em Buttertarts! laugh


I didn't know what those were called, or that they were a Canadian thing. Learn something new every day.

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#410795 - 03/14/15 12:42 PM Re: Customer Service [Re: CV]
nickbuol Offline
axiomite

Registered: 09/16/04
Posts: 5325
Loc: Marion, IA
I had too Google it:

Buttertart Wiki

_________________________
http://ht.buol.us
2-M60s, VP180, 8-M3s, SVS 20-39PCi, DIY Sub, 8-Shakers, JVC RS45, Anthem MRX-1120

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#410800 - 03/14/15 08:18 PM Re: Customer Service [Re: CV]
brwsaw Offline
connoisseur

Registered: 10/12/12
Posts: 1787
Loc: Canada
Great news
_________________________
Sitting pretty.M80's still providing.4 paradigm subs, 12,10's & an 8.Still changing shit around.Lol.

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#410801 - 03/14/15 08:40 PM Re: Customer Service [Re: CV]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11677
Loc: Richland, WA, USA
I hooked them up, and all seems to be well. Good thing I needed to check my subs again, as I had accidentally unplugged the one behind the TV when I was installing the shade. I should watch a movie tonight.

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#410802 - 03/14/15 10:19 PM Re: Customer Service [Re: CV]
MarkSJohnson Offline
shareholder in the making

Registered: 09/27/04
Posts: 11444
Loc: Central NH
[sarcasm with some envy mixed in]Jeeeez, you almost had to watch a movie with only three of the monster subs working? Crisis averted! [/sarcasm with some envy mixed in]

You know we love you Charles!
_________________________
::::::: No disrespect to Axiom, but my favorite woofer is my yellow lab :::::::

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#410803 - 03/14/15 11:51 PM Re: Customer Service [Re: CV]
Gr8_White_North Offline
connoisseur

Registered: 07/12/09
Posts: 2255
Loc: Whitehorse YT
I love dealing with ID companies, you get that extra special service and attention. I do the same with my rebuilders I use at the shop, I can call and talk to the owner and get results. You are lucky someone didn't pick up the sub and run off with it.
_________________________
DOG is GOD spelled backwards.
What others think of me is none of my business.
M80 V3 MY GLOSS Cherry

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#410808 - 03/15/15 01:08 PM Re: Customer Service [Re: CV]
michael_d Offline
connoisseur

Registered: 07/23/04
Posts: 4195
Loc: Up yonder
Axiom customer service is why I just don't look elsewhere for speakers. Well, that and I can customize them, and they sound good of course. But the customer service is a great comfort in a world where personal interaction and taking care of customers is a novelty and not the norm.
_________________________


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#410829 - 03/16/15 02:24 PM Re: Customer Service [Re: CV]
brwsaw Offline
connoisseur

Registered: 10/12/12
Posts: 1787
Loc: Canada
I just got out of a business relationship where great service was heavily pushed in advertising and on their web page but come time to speak with the warranty rep their answer is/was "No have them call me..." when asked to provide service.
I have felt a lot better since deciding against a future with them.
_________________________
Sitting pretty.M80's still providing.4 paradigm subs, 12,10's & an 8.Still changing shit around.Lol.

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