This is always frustrating when couriers don't respect their customers.
The reality is that shipping something 2000 miles isnt a delicate process and most of the employees could care less as your box is just one of thousands that they throw around each day. They still get their union bargained wage whether its intact or not.
Unfortunately, most customers are livid and need to take it out on the front line person at the customer service desk, when again....its just another one of thousands of packages they see each day.
Sorry to hear of your bad fortune, but dont shoot the messenger, or the customer service person. Its most likely the forklift driver that deserves the wrath....or the mechanic as Jakewash can attest to.
