Honestly, an apology would have made me feel a lot better (although it won't change the fact I am still unhappy). I understand accidents do happen, but it is how they are handled that distinguish the winner and the looser. I don't feel people should give the heck to the service agent, but I feel I was being taken for a fool. (BTW, my beta50...same thing happened...so it is not the first time)

An amateur built the Ark.
Some professionals built the Titanic.
But Noah took a little advice.