SatKartr,

That's a pretty disappointing response from them... you can turn their logic around on them and tell them that if the Axioms DO NOT shut down your AVR when connected directly, but do shut down when connected to the Emotiva, "ipso-facto the Axioms are not the cause, the amp is!" (but maybe I'm just a smart a$$ and would enjoy writing them an e-mail like that after their sub-par effort to assess the problem...)

Jason

Epic 80-800: HG Cherry