Following my last post, I exchanged some email with Alan who asked me to check a couple of extra things.
1. How does the red/green led behave when a signal is introduced? Does the LED turn green (not always). But it always come green if I toggle the ONOFF switch
2. If I disconnect the sub cable from the sub and only insert the signal terminal while keeping the cable shield physically separated, do I get a hum/buzz? No
I heard back from Alan at 9 who recommended I talk to JC. I called JC at 1145 who already knew the issue and was waiting for my call. By the time I got back from lunch and checked my email, I had a notice from Noreen letting me know the new amp had already been shipped.
I love customer service. It's so rare to come across.
