I went through 2 500 amps in the space of a year and am on my 3rd. I think they were having issues and there were personnel changes - it seems to have smoothed out now. Definately pursue the issue with them. I believe Axiom will make it right.
Great, very cool, thanks Argon. Just the kind of info I was looking for! No I don't feel so alone.
BTW...did you have any hot electrical smell coming off of yours? And is it working fine now?