The FiOS is installed and all I can say is WOW!
The internet connection is super fast (even with the 5mb service) and the HD looks fantastic.
All in all I'm very pleased with Verizons product but their customer service is SEVERELY lacking.
To make a long story short.
I ordered the service on a Monday and it was supposed to be installed on the following Monday, so I scheduled to be off work that day (one of my 2 vacation days left).
An hour into the scheduled install window there were still no installers here so I gave Verizon a call. They lost my order or at least the part that gets it installed. It took another 2.5 hours just to get the service reordered and then they wanted me to take another Monday off work.
I asked to speak with a manager so I could get it done on the next Saturday.
After another hour on the phone I finally got what I wanted and 1 month free.
Not really how I wanted to spend a vacation day.
