no, it wasn't from the factory outlet. My first thought is that I wanted a replacement, but didn't want to seem to be a dick about it. I would love to have it be perfect (the finish is incredible). I also need them to send me two new spikes, threads were messed up on two of them and wouldn't go in all the way...had to use the rubber feet for now.
Think I should be requiring a new front for the scratched one?
When I got my EP500, the box had a big dent in in. I was mortified. Took a picture before opening it, then holding my breath, opened the box.
The in rear corner, it was a bit scratched/crushed. I thought about asking for a new one, but opted not to. Why? I figured I would always have the scratched corner towards the wall (out of line of sight) and Axiom would be out another EP500 to replace mine. So in the end, I figure I would (passively) support the company.
