When I got my EP500, the box had a big dent in in. I was mortified. Took a picture before opening it, then holding my breath, opened the box.
The in rear corner, it was a bit scratched/crushed. I thought about asking for a new one, but opted not to. Why? I figured I would always have the scratched corner towards the wall (out of line of sight) and Axiom would be out another EP500 to replace mine. So in the end, I figure I would (passively) support the company.
I think you are supporting dhl/purolator/whoever. I am sure that axiom has some type of insurance on items that are not shipped with proper care.
Both of my m80 boxes had huge gashes in the side and you could see the speaker straight through the box. Fortunately, there were no scratches on the speakers themselves. If there was a large scratch/dent that was due to shipping you better believe I would send it back.
