UPS is terrible around here and FedEx not much better.
But not Purolator!
Four times in the past 12 months I had Purolator drivers go out of their way for me. Once it warranted a commendation (which I did). My A1400 had been shipped to the wrong postal code (not even the same depot). It had already been a rushed delivery butched so it was coming on Saturday. On the web-site, it was already "correction required". On the phone "nothing can be done before tuesday" as they needed a fax from Axiom to correct the address. The driver finished early and looked me up in the phone book to get the right neighborhood. So when he rang my doorbell at 16h00, I was absolutely floored by that guy's professionalism.
The other three times is that I came home with a note saying that I had to go and get my stuff for pickup as I missed the truck... and then at 15h30, the driver had to pass by my house to go back to the warehouse and decided to check if I were there in case! That's outstanding service, especially that twice it would have meant 25-30$ cab ride.
Delivery services seem to vary a lot from place to place.
