Have you attempted calling Axiom? You are far, far, far more likely to get satisfaction from them if you do that rather than posting here. There is no customer service forum; these fora are more for customers than for Axiom employees to communicate with customers. Axiom employees do read the forums, but not nearly so regularly as those of us who are customers.
Noreen is, I assure you, quite real, but you could also try emailing sales@axiomaudio.com or advice@axiomaudio.com. Noreen may be on vacation or something of the sort.
Did you purchase new, from the factory outlet, custom, or from the auction site?
