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#431577 - 03/11/19 10:27 AM AxiomAir won't start up after 2.10.1 upgrade
elsewhere Offline
enthusiast

Registered: 06/05/10
Posts: 32
Hey guys,

I need some help. After updating to 2.10.1, I turned off the Air and then powered up. I see the green light but I never get to the startup chimes. How do I troubleshoot this? It's been 20 min since the power up.

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#431578 - 03/11/19 06:00 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
Ian Offline
President
connoisseur

Registered: 03/13/01
Posts: 1311
Hi everywhere,

If you tap the power button does your AxiomAir shut off in about 20 seconds?
_________________________
Ian Colquhoun
President & Chief Engineer

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#431580 - 03/12/19 05:35 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
hoopaslotche Offline
newbie

Registered: 02/01/18
Posts: 3
I'm in a similar boat - my 2.10.1 and 2.10.2 upgrades went well; but after the 2.10.3 upgrade I also see a green light and never get to hear the startup chimes. It shuts off in less than 20 seconds.

Please advise how to troubleshoot and fix. Thanks.

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#431583 - 03/13/19 12:37 AM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: hoopaslotche]
Ian Offline
President
connoisseur

Registered: 03/13/01
Posts: 1311
Can you try the following and let me know if your AxiomAir comes back to life:

1. Format a USB drive between 4g and 32g with FAT32
2. Download this link to your computer: https://s3.amazonaws.com/axiom-air-install-files/AxiomAirV2/AxiomAir-V2103-Update.zip
3. Extract the downloaded file to the USB drive
4. Power down your AxiomAir
5. Plug the USB drive into any of your AxiomAir USB ports
6. Turn on your AxiomAir and wait for 5 minutes
7. Check to see if you are on version 2.10.3
8. Power down your AxiomAir and remove the USB drive
_________________________
Ian Colquhoun
President & Chief Engineer

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#431588 - 03/13/19 04:25 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
elsewhere Offline
enthusiast

Registered: 06/05/10
Posts: 32
Thanks I will try this tonight

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#431592 - 03/14/19 11:29 AM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: Ian]
elsewhere Offline
enthusiast

Registered: 06/05/10
Posts: 32
So here is what I did. I downloaded the zip file. It contained only 1 .fir file which I assume is the firmware. I turned off my Air and then pulled out the WLAN usb and put in the USB stick that is formatted 2 gb FAT and had the .fir file on it. I connected it by ethernet cable and powered it on. I did not hear any start up chimes but I saw the green on indicator light. I left it alone all night. This morning I tried to connect to it using my AxiomAir app on my iphone and could not. I turned off the Air and turned it back on after waiting 5 seconds. I left it alone for an hour. I did not hear any startup chimes and I cannot connect to it using my iphone app.

It looks like my Air is dead frown What do I do now?


Edited by elsewhere (03/14/19 11:31 AM)

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#431593 - 03/14/19 12:37 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
Ian Offline
President
connoisseur

Registered: 03/13/01
Posts: 1311
Looks like we will have to get serious now, LOL. I will PM you the instructions to reflash your SD Card.
_________________________
Ian Colquhoun
President & Chief Engineer

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#431600 - 03/14/19 09:07 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
hoopaslotche Offline
newbie

Registered: 02/01/18
Posts: 3
Ian - I've worked through the list in post #431583 with no success; my Air is dead too. Thx in advance for the SD reflash instructions.

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#431621 - 03/16/19 02:10 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: elsewhere]
elsewhere Offline
enthusiast

Registered: 06/05/10
Posts: 32
Hi All! Just posting an update. I reflashed according to Ian's directions.
My only quirk was that I had to power down and start two times in a row before I could play any music through the wifi connection even though I can see I am connected.

I'm now on 2.10.3 and the AxiomAir is working perfectly. I love this thing! smile .

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#433558 - 09/28/19 07:40 PM Re: AxiomAir won't start up after 2.10.1 upgrade [Re: Ian]
leehaver Offline
newbie

Registered: 04/23/14
Posts: 1
Loc: NS
Hi Ian,
I'm in the same boat after trying to update to 2.10.3, green power light only for days, no blue light. Please help. Thanks

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