Sorry, don't buy it for a minute. Does that mean they changed the software on ALL the HD boxes? I bought this 4250HD only a few months ago and I have already gone through the explanation of how it works and what it takes to set it up properly. If anything, his excuse and the "alleged" internal software changes creates MORE problems in the set-up not less. You have already experienced it. Remember, with the current limited audio capability of the HDMI connections( 2 channel max with sound breakups) on the existing line of cable boxes, even if you had an updated receiver, you would still, more than likely, have the same problem in trying to run the digital audio and HDMI video simultaneously through the AVR. As yourself and everybody said, in order to avoid the hassle, use component video.
It is important to note that unless you happen to run across an enthusiast, essentially any of the technicians at these cable or satellite companies know little or nothing about how these boxes interact with an A/V systems so you are basically wasting your time.
Sorry, you haven't been able to hook things up exactly as you wanted. We tried our best.
