Casey, what you say is interesting. I really don't know whether what this guy told me is true or not. He did mention in our conversation that this may be a local software thing, that it didn't neccessarily pertain to all TWC customers or boxes.I have only assumed he would know or at least not state something as such. His statement would explain why I am having the very problems that I am having as it concerns to this box. Like already said, I can make all the changes in the cable box menu, but the box will change my settings back.
I do tend to agree with you on the level of knowledge,expertise or experience of many of these techs and/or tech support people.
I may still continue to dablle or even attempt to get a different box from TWC (model#) and see what I can come up with.
If anyone else comes up with any other ideas, please let me know.
Thanks,
Jeff
