That's all that needs to be said, really. I totally understand being unimpressed by the whole situation. I've had my share of issues with Axiom products, but thankfully I started with a very smooth experience when I first got my M80s. Issues only came with later purchases, and by then I was addicted to the Axiom experience. As far as resolutions to my issues, Axiom has been phenomenal, by far the best end results I've encountered in any customer service. While I think there's currently room for improvement in turn-around time and communication, at least I know I'll be taken care of in the end. That's worth a lot to me. However, going back to how I began the paragraph, I'm on board with your frustration. That's just not how it's supposed to go.
