You can do a search for the name "Joe" in these forums and come up with several posts from Axiom owners that mention him. He is the main customer service guy for Axiom and he is usually the guy who answers the phone when you call customer service.
I think you will find that the customer service is EXACTLY what people on these forums know it to honestly be...outstanding.
Here is my story already told:
my m60 buzz problem efficiently solved

"Those who preach the myths of audio are ignorant of truth."