Many people here on the forums are from the States. Ask them about the customer service by sending them private messages. Call the help line if you want to test out how fast they answer the phone. Send an email to check their response time, but anyway you cut it, Axiom has the BEST service i have ever received from a 'large' company in my LIFE.

I don't think anyone else can say much more than that to relieve your concerns.

"Those who preach the myths of audio are ignorant of truth."