Hi, replica.
This is a summary of my dealings with Axiom customer service:
I've e-mailed about three technical questions, and Ian himself replied within 3-4 days.
My cats knocked my M3s off their stands, breaking the grill connector pegs. Replacements were sent the next day.
I bought a VP150, and noticed a mild buzzing. One of the tweeters was dented. Though Amie doubted the tweeter was the cause of the problem, she sent a replacement driver no questions asked.
The staff on the phones were always courteous and helpful.
If you value customer service like I do (I will only shop at big-box stores for music, DVDs, etc.), you will be very impressed with Axiom.
