I have dealt with Axiom on two occasions. The first was that the speakers were a little too bright for me (after playing drums without earplugs for several years I seem to have done some permanant damage). How often does the company pres's wife head up (or rather, is) customer service? She does at Axiom, and kept in constant communication with me via email throughout the process. Joe sent me out some resistors to pop into place to cut the tweeter output a bit (did the trick). I had a question about installing the resitors and called the 800#. I believe it was Alan who answered and wasn't sure either and told me that Joe (tech supprt) was at a trade show for the next few days and took down my info. Within an hour, Joe called me from the trade show and answered all my questions.
Amy had my trial period extended a few extra weeks so that I could have a chance to listen to them with the resistors in place.
After my trial was coming to an end, I decided that I wanted a full range speaker and sent back my M3s in exchange for a pair of M60's. No problems at all. Amy even included postage paid for the return of the M3's.
Now all my friends are blown away by the realism by these speakers, and I am equally blown away by the customer and tech support. I am almost leary to heap such praise on any small company for fear that they will grow large and lose their ability to respond so quickly and efficiently, but in my opinion, they have earned it. Their customer service is second to none.
Now if only the phone company could take a few pointers...
