As for return policy, I know that my buddy (after much condescension from me) bought a projector, a Sharp DLP. When the bulb went on that after ~250 hrs it took him 4 months with countless phone calls and emails, to get the situation rectified. They finally caved and offered him a single replacement bulb, for which he had to send in his projector to get installed (another 3 weeks).
I have had no problems (~3400 hrs) with my Epson.

M80s/VP160/QS8s/EP350; M22s; M3s.