This is really unbelievable. I just got off the phone with Samsung and spoke to a supervisor. She agreed with me that if there is a snowy image when they are running a test, there's something wrong with the unit. Now I have to wait until 10 when my caregiver comes in, and give them the serial number for the second time so they can set up service with somebody else.
I told her that I'm at the point where I think they aren't going to stand by their product knowing it's over warranty, but she informed me that my TV has a two year warranty; well, at least that's some positive news.
