There is a motto in the business world that goes, "if you bring a quality product to market that people want and can't get anywhere else, then you can charge what ever you like for it".

Since B&K probably doesn't have any more bells and whistles than anyone else's AVR, then perhaps their customer service is what they rely on to stand out from the crowd.

If so, kudo's to them. I feel Axiom's customer service definately makes them stand out from the rest.

My Stuff :

M80's
QS8's
VP150
EP800
Denon 4802
Emotiva XPA-3
Samsung BD-P3600
Sharp 65 Inch Aquos LCD