Rick,
I’m really sorry about what has happened here. This is certainly not the standard of customer service we aspire to for any of our customers, whether forum posters or not. I hope you’ll give us a chance to make it up to you. We appreciate your posts and we feel like you are part of the Axiom family. I’m just sorry you weren’t treated that way this time.
I can assure you that Axiom cares about our customers. It is threads like this that remind us that we need to be on top of our game every minute. We will use this to improve our experience for all customers.
I’ve sent you a private message so we can work out the details of making this situation right.
Sincerely,
Peter Bell
