I think he’s new … I had a problem with the inserts to hang my M3s on FMCBs. These hang sideways and need inserts on both sides of the center insert. (FMCBs are not long enough to reach the center insert). They only put inserts on one side so I could not mirror the M3s (I.e. setup a pair with both tweeters facing inward or outward) I think he didn’t understand the issue .. he just closed it out. Not sure if I want to press it … I can solve it by fabricating a bracket. It’s just a pain as I have other things to do.