Originally Posted by chesseroo
Originally Posted by BBIBH
Here are a couple of email addresses that I always get timely responses when used;

Ian Colquhoun- ian@axiomaudio.com
Andrew Fletcher - fletcher@axiomaudio.com

I will say that as a customer from the 1980's, the service levels have changed.

I did ask 'sales' Andrew about this and it sounds like they are trying to address it.
Fairly certain that getting good qualified and knowledgeable staff and trained is part of the issue.
Yes, when I was onsite a few weeks ago, the general comments were about the impact of the Bryston purchase, and the integration of the manufacturing into the Dwight factory from offshore companies. There were numerous areas that have changed and expanded based on my last visit.