Originally Posted by BBIBH
Here are a couple of email addresses that I always get timely responses when used;

Ian Colquhoun- ian@axiomaudio.com
Andrew Fletcher - fletcher@axiomaudio.com

I will say that as a customer from the 1980's, the service levels have changed.

I did ask 'sales' Andrew about this and it sounds like they are trying to address it.
Fairly certain that getting good qualified and knowledgeable staff and trained is part of the issue.

"Those who preach the myths of audio are ignorant of truth."