My story is both good and bad.
I purchased (2)M60's, VP150, and (2)QS8's in July. After opening the boxes I noticed a small tear in the cover of one of the QS8's (it was about 1/4" long). I was actually going to let it go, but Amie emailed me soon afterward asking how everything was. I told her everything was great, but a cover had a small tear. I had a new cover within 3 days. EXCELLENT!!
This next part was my fault. I should have pulled the bad cover off the speaker. Here's why...When I finally got around to putting the new cover on I discovered one of the pegs that the cover attaches to was broken. Then I checked over the box that it came in. Sure enough, there was a hole in the box (it was more like a slit). I think I was so happy to get the speakers I didn't even notice it. Anyway, the 30-day trial period expired so I couldn't say anything. Basically it was my fault. I'm sure Amie would have made it right, but I let too much time go by.
