Axiom Home Page Forums General Discussion Home Theater Purolator - always this incompetent?

So on Tuesday I got my mail from Noreen. Awesome! I can't wait to try out the M60/QS8/VP150 that I bought.

Wednesday at 7am, the truck is out for delivery. That was surprisingly fast.
Wednesday at 10am... the tracker says that the delivery failed? I call up and find out that Axiom forgot to mention that I live in an apartment. No big deal, I give them the information and reschedule for the next day.

Thursday rolls around and for the entire day the truck is out for delivery, but nothing comes. I call, apparently too many packages to deliver in the area. "Tomorrow for sure!" I'm told.

Today, again, I'm forced to stay at home. And today again nothing. I call one more time and am told that something's up with the Purolator services in my area and that they can't find out what's the problem exactly. To top it off I'm not the only one getting screwed, which is supposed to be comforting. So it's pushed back to Monday and even then they can't guarantee anything.

This is the first time I've had to deal with Purolator. Is their service always this terrible and poorly organized? It's off to a very bad start and they can't even tell if it's possible for me to go pick up the packages myself - they simply have no idea what's going on.

I'm patient and don't mind the wait, but that's two days in a row that I'm forced to stay home because of Purolator screw-ups.

We don't use Purolator in the states, but I remember many posts in the past where others have not been very happy with the service.

It depends on each depot and each company. With me, they have been way above excellent, including a few times passing more than once a day if I was absent in the morning and some other outstanding occasions. It has a lot to do with the local employees.

Purolator is excellent in my area as well. You should call purolator, usually you can pick up your package at a specific location locally if you missed delivery.

In that case it could be only the Montreal employees who are mucking about, but it's still amazing that the best answer I can get from the Purolator support line is "we don't know what's happening there, we don't know if you can pick up your packages yourself because of something". I'm paraphrasing a little, but that's pretty much the gist of what they told me.

So yeah, no going to the depot to grab my things

One single truck driver high on dope can ruin the reputation of a company so fast...

It's summertime, lots of regular drivers and other personel on vacation so things can get very messed up in a very short period of time and the people filling in for those on vacation very rarely have all the training and persistance to follow things through, "It's not their job" so you get pushed back till the "proper person" is back to handle the situation correctly, sad, but true.

Be patient, I am sure things will work out in the end.

Marco, if you are from Montreal... then what is your depot (because I am from Montreal and Purolator service is great from the Tees depot)?

Something tells me your Purolator driver is enjoying himself a very nice Axiom 5 channel system in his truck. Hey, can you blame him?

I'll blame anything that moves.