>>And if you're in the U.S. they'll send you a check (you darn Canadians, you).
So yesterday we're all sitting around the table making plans to support a couple of prospective new customers. One of the issues is always determining what language the support interactions will use, and making sure we have people in place who can work effectively in the language(s) of choice.
The customers in Taiwan, Germany and Canada were no problem. The hardest was a company in New York, since none of our engineering people could understand what they were saying. We decided to go ahead, on the grounds that email and fax communication would work even if verbal communication was an apparent non-starter
