to upgrade a 322 to a 722 and get me my HD programming?
Apparently a lot....
I will try to keep this to bullet points, but you all know how I like to tell a story...
Flash back to the middle of January, called Dish, said "Upgrade me!" under the special deal that they had going on.
Jump to early Feb, install date bumped UP from end of Feb to middle of Feb.
Install date comes 1 day after ice/snow storm. Installer can't even get up on roof, says that he will be back in 2 weeks to try again. (Note: I took a half day of vacation waiting for the install.)
New install date comes (another 1/2 day of vacation), and no installer. I call the installation company, and they said that the install was canceled because the installer (from 2 weeks prior) reported "No line of site." After an hour on the phone with them, they direct me to call Dish.
The next day, I call Dish, get dropped 3 times while being transfered to supervisors and people that can actually solve my problem. 2.5 hours later, I get the installation set back up, and talked them into honoring the original "deal" from January which is a manual credit on my account for 6 months...
Later that same day, I get a call from the installation company, and they canceled the order again quoting the original (wrong) notes about no line of site. I get them to wise up and they agree to send one of their "managers" to verify line of site via a "site survey".
Site survey happens 10 days ago, and the "manager" says "No problem. I can tell from here (the ground) that you are good to go." (Another 1/2 day of vacation shot for someone to tell me what I already knew.)
Today, installers (yes, 2 of them, one of which was in training, but I could smell light booze on his breath!) come at 11:30am (be there between 8 and noon they said), and they get to work. At 2:30PM they are "done" with the install, and my new 722 is installed and downloading the programming. They tested the signal strength to non-HD sat. 119 and get good signal strength, but don't test the other sats. I rush to work after using up 6 hours of vacation today.
I get home tonight, and the HD channels show up, but when I select them I get a "satellite signal lost" message. I check the signal strength to sat. 129 (HD sat) and it flickers between ZERO and NINE! Terrible signal! Another 45 minutes on the phone and they are coming back out on Friday between noon and 5!
Holy crap! I've lost 2.25 days of vacation already, plus hours and hours on the phone, plus it still isn't working yet, and I will kill another 4 hours this Friday waiting for them.
To top it off, I know darn well that I will have to call Dish each and every month for them to give me the correct credit to my account for the next 6 months (which I made sure they didn't start until AFTER I have working HD).
All because the original guy couldn't get on the roof to do the original install, and it was incorrectly documented as no line of site, and the guys today were in a hurry! Morons!
So how many did it take?
1 - First CS Rep at Dish to upgrade
2 - Dispatcher from Blue Sky Satellite
3 - Original installer from BSS
4 - Call to second dispatcher from BSS
5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me
6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation.
7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me
8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up
9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden.
10 - Gal that could override canceled install who transfered me to someone about the discount
11 - Guy that authorized my discount pricing like the deal that expired in January
12 - Dispatcher from BSS who called to let me know that they canceled my install again!
13 - 2nd Dispatcher from BSS who got me to a local manager
14 - Local manager who came out to do the site assessment
15 - Dish CS Rep who transferred me to get the cancellation overridden again.
16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account.
17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming
18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is.
19 & 20 - The two installers that came today and hooked things up (wrong)
21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working
22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click
23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming.
So as it stands, that is 23 people (plus who ever I talk to on Friday and the installer(s) that come), and I have the came available programming now that I did yesterday, but with DVR (which I already had elsewhere, and this DVR is more for HD recording).
