Originally Posted By: nickbuol

So how many did it take?
1 - First CS Rep at Dish to upgrade
2 - Dispatcher from Blue Sky Satellite
3 - Original installer from BSS
4 - Call to second dispatcher from BSS
5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me
6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation.
7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me
8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up
9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden.
10 - Gal that could override canceled install who transfered me to someone about the discount
11 - Guy that authorized my discount pricing like the deal that expired in January
12 - Dispatcher from BSS who called to let me know that they canceled my install again!
13 - 2nd Dispatcher from BSS who got me to a local manager
14 - Local manager who came out to do the site assessment
15 - Dish CS Rep who transferred me to get the cancellation overridden again.
16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account.
17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming
18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is.
19 & 20 - The two installers that came today and hooked things up (wrong)
21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working
22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click
23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming.
24 - BSS Installer who called in sick today
25 - BSS Dispatcher who didn't call me to let me know that it was canceled for the day.
26 - BSS CS Rep that I called after waiting 3 hours who told me that I am now rescheduled for next Friday.
27 - BSS CS Rep that called me 2 days ago to "troubleshoot" over the phone. Needless to say, there was nothing to troubleshoot since the dish can't see the satellite. He told me that the notes put in by #14 above DID actually say to put a second dish on the roof and point to satellite 61.5 (which is what I wanted).
28 - BSS CS Rep I talked to today to verify the installer was coming out. I also verified that they were going to put a second dish up. It wasn't in the notes for the installer (idiots), but they looked back at the notes for #27 and #14 as well as when I talked to #21. They called the installer and let him know
29 - BSS Installer that hooked up the additional dish to point to 61.5.


YEAH!!! I HAVE HD NOW!!!!! \:\)

Now I have to call Dish and get all of my credits and see if they will do anything more since this cost me so much time and effort...

PS... I've already set up recordings for the LOTR series, King Kong, Spiderman, and others all in HD this weekend!


30 - Dish Billing Rep (Tim) who made sure that I was getting my $150 credit (they had only given me $80 so I am glad I called) and who told me that I was set up for a $20 credit automatically for the next 6 months. I asked about "compensation" for my time and hassles due to their mistakes, and got nowhere. He passed me on to a person in Tech Support who he said could help there since it was issues with installation.

31 - Dish Tech Rep (Chris) Same drill, not much help. It took them 5 visits to do the installation, each being at least the full half day time window slot. The first was a no'go due to weather, but the guy should have known that when we got dumped by snow that he wouldn't be able to install, and he is the one that put in a "cancel" order by mistake causing all of the problems. And I know it would have cost me another half day after that for the actual installation, but that still left a little more than 1.75 days of vacation that I shouldn't have had to take. The guy was like, "Let me talk to my supervisor and we'll do what they tell me." Which it took him over TEN minutes to read all of the notes on my account about this, but it only took his "supervisor" less than TWO to read it? I don't think so. I knew he was lying so I asked to speak to a supervisor when I got nowhere.
31 - Dish Tech Supervisor (Caroline) who basically said the same thing, "There is nothing we can do, after all we are already honoring the offer that you were going to get in January." Duh, gee, you owed me that anyway... She wouldn't budge, and I was on the phone now for another hour (63 minutes) and in the end after much debating and her refusal to pass me on to her supervisor (plus I had to get going to drive my daughter to a friend's house), all she was willing to do was credit my account one DVR fee and the 2nd receiver fee for one month... Total value? $11.96 or something like that. Gee, thanks, that doesn't even cover the hour of time I spend on the phone just then.

I told my wife, and she was mad too, but at this point, I am just happy to be done with it, and I can put this 3 months of terrible service behind me.

So there you have it, it takes 31 people to get my upgraded with HD.

Farewell - June 4, 2020