So how many did it take?
1 - First CS Rep at Dish to upgrade
2 - Dispatcher from Blue Sky Satellite
3 - Original installer from BSS
4 - Call to second dispatcher from BSS
5 - CS Rep (in India) for Dish who must have worked there for 1 day and disconnected me
6 - 2nd CS Rep (Southern gal) who I was making progress with and transferred me to someone who could override the cancellation.
7 - Person transferred to by #6, but when he was trying to get me to someone else to get me my discount, disconnected me
8 - 3rd CS Rep (India again), who must have started the same day as #5, transferred me to Dish tech support level 1. UGH - Hang up
9 - 4th CS Red (Southern guy) who passed me on to get the canceled install overridden.
10 - Gal that could override canceled install who transfered me to someone about the discount
11 - Guy that authorized my discount pricing like the deal that expired in January
12 - Dispatcher from BSS who called to let me know that they canceled my install again!
13 - 2nd Dispatcher from BSS who got me to a local manager
14 - Local manager who came out to do the site assessment
15 - Dish CS Rep who transferred me to get the cancellation overridden again.
16 - Dish person that overrode the cancellation, no need to get pricing deal as it was already documented in my account.
17 - Dispatcher at BSS that I called this morning at 7:30 AM to verify that they were coming
18 - 2nd BSS Dispatcher I called this morning at 11:25 AM asking where the installer is.
19 & 20 - The two installers that came today and hooked things up (wrong)
21 - BSS Dispatcher I talked to tonight to complain that they didn't test the HD and it isn't working
22 - Dish CS Rep that the BSS Dispatcher patched me though. I could hear him, but he couldn't hear me. Click
23 - Dish CS Rep that actually took my call and scheduled at tech support call for Friday so that they can correct the problems and get me my HD programming.
UPDATE: The morons did it again. I am on my 5th half-day off (2.75 days in total now) of work for this install, and they did it again. They canceled the installation on me today because the installer was sick, but they never called to let me know. I had to call them after sitting here waiting for the last 3 hours.
So let's see. We are now at:
24 - BSS Installer who called in sick today
25 - BSS Dispatcher who didn't call me to let me know that it was canceled for the day.
26 - BSS CS Rep that I called after waiting 3 hours who told me that I am now rescheduled for next Friday.
I will be calling the day before in "scheduled" install now to make sure, as well as about an hour before my "time slot".
ARGH!
