My 9 year old B&K AVR307 started making a buzzing noise. It sounded like a relay was buzzing or something. It had a 5 year parts and labor warranty. But since the volume control was also acting up (not being linear anymore but fine when using the remote), I decided to send it to B&K to get it fixed. I was ready to get it upgraded to the AVR507 equivalent ($499) if it was going to cost a lot to get it fixed. I never got a call from B&K saying the 307 was too far gone and it would be cheaper to just upgrade to the 507. So when my dealer said my unit was in, I thought, well I hope it didn’t cost too much to fix. I was really surprised and happy when I saw the bill:
Replaced the power supply filter capacitors - $0.00
Replaced leaky relay capacitor(s) - $0.00
Replaced volume controller - $0.00
Replaced weak (not bright) display -$0.00
Upgraded to newer (larger) amplifier heat sinks - $0.00
Flashed to the newest software version -$0.00
Freight from ND to NY and back -$31.00
Awesome customer service! Especially for a unit 4 years out of warranty!
