Yeah, especially since the service I pay for is "up to 12 mb/s down" and "750 kb/s up".

Also, the best part is that they gave me an "executive support" number that I call any time if I have problems as long as I have cox that reaches an actual person immediately: I no longer have to call the generic number and talk to a computer for 5 minutes before getting routed to where I need to be.

I will still explore the option of switching to AT&T uverse when we move (if available) but the customer service at cox has got me thinking it wouldn't be so bad to keep them after all.


-David