Micah,
Emo was very professional and worked with me on the amps, ended up giving me a full refund. They do have great customer service.
"So what exactly is the knock on Emotiva then, their customer service?"
No knock at all here...
However, call me paranoid but would I buy from them again? I'm not sure really. It's kinda like when you have a bad meal at a restaurant...you hesitate to go back. But with the customer service I got from Emo, when it came right down to it, like a restaurant, I would probably give them another shot...
