Another satisfied Weber owner here. My last Weber was getting long in the tooth, so my wife let me get a Genesis EP 310 for Father's Day. I got mine through TrueValue Hardware and they assembled and delivered it for free. They also hauled off the old one. It's going to get a workout this weekend, that's for sure.

It sucks to hear that you had such a hard time with your purchase. Unfortunately, given the brain trust you were working against, your situation is unlikely to change anything on their end.