All conjecture from me too, but it felt like this aspect of their business slowed down a lot after a few retirements happened several years back, and maybe they just don't have the people required. It may be a small pool of potential employees where they're located, so they're trying to get by with what they have. It's not the best look, but I've never feared not being taken care of. It sucks being patient when they're fun toys we want to play with as soon as possible, so I get the frustration.