So i unboxed the new VP180 just yesterday. As with all new speakers, i run some pink noise to test all drivers are working. One of the midrange drivers was not. I swapped it with the other midrange driver and that didn't change anything hence, the internal wiring and crossovers are fine. Didn't notice any loose or disconnected wires around the driver body during the swap out. So i have one working midrange driver and one that is probably DOA.
It happens.
Sent an email to Axiom last night.
Got a response the next morning. New replacement driver is being sent. Got the confirmed shipping email an hour later.
Zero complaints.
Compared to so many other businesses, i have long contended that Axiom still provides the best customer service of any. How often can you pick up the phone and in a pinch talk to the owner or head engineer of a company and chat for an hour?
